7 Posts

ATO Assistance Available When Experiencing Financial Difficulties or Serious Hardship

Posted on May 1, 2019 by Amanda Mitchell

The Australian Taxation Office (ATO) is very often seen as the bad guy who just collects taxes.  However, if you are experiencing financial difficulties or serious hardship the ATO does provide assistance to taxpayers through the following means:

  • Extension of time to meet lodgment of tax returns, activity statements and other documents
  • Providing more time to pay tax debts
  • Tailored payment arrangements and in certain circumstances this might even include interest free periods
  • Remission of general interest charges incurred on tax debts
  • Release from payment of certain taxes and/or penalties incurred

Financial difficulties can range from cashflow issues, loss of employment, bankruptcy, business closure and legal action causing disruption to business.

The ATO defines serious hardship as when an individual is unable to provide the following for themselves and/or their family or other dependants:

  • Food
  • Accommodation
  • Clothing
  • Medical treatment
  • Education
  • Other basic necessities.

The factors that contribute to serious hardship include family tragedy, financial misfortune, serious illness, and natural disasters.

Depending on the amount of the tax debt and the assistance being requested, the application may be verbal over the phone or conducted through a formal application process.

The tax debts that the ATO can consider releasing a taxpayer from paying are:

  • Income tax
  • Pay As You Go (PAYG) Income Tax Instalments
  • Fringe Benefit Tax (FBT) and FBT Instalments
  • Medicare Levy and Medicare Levy Surcharge
  • Penalties and interest charges associated with the above debts

However, the ATO can only release individuals, partnership and trust from paying the above debts.  A company can apply for the remission of penalties and interest charges but there is no release available from the taxes it owes.

One of the conditions that must be met when applying to the ATO for assistance is that all outstanding income tax returns and activity statements must lodged.

The ATO is also aware that financial difficulties and serious hardship can impact on mental health for individuals and their families so you will also find links on the ATO website to Health and Wellbeing Organisations that can help with support and information with mental health and wellbeing.

We work with our clients to sort out their cashflow issues and we can apply to the ATO on behalf of our clients to obtain the above measures to help clients through difficult times.  So, if you are experiencing cashflow issues, financial distress, or serious hardship please contact our office on (08) 9316 7000 for help.

Private Health Insurance Incentives and Disincentives

Posted on by Kelsi Keep

If you have just been taken off your parent’s Private Health Insurance policy or your child has just been taken off your policy you might be thinking about whether or not it’s worth getting your own, or advising your child to start their own policy.

Private Health Insurance is an individual choice and you need to consider your personal circumstances in deciding if private health insurance is right for you. This article will provide some information of the government incentives and disincentives that currently exist, so that you may be able to make a more educated decision regarding the costs of Private Health Insurance.

Private Health Insurance Rebate

For about 20 years now we have had the Private Health Insurance (PHI) Rebate. The Australian Government provides the PHI Rebate to encourage people to take out and maintain private health insurance. The PHI rebate applies at tiered rates depending on your income level for surcharge purposes. The income levels for surcharge purposes and the applicable rates are as follows:

  Base tier Tier 1 Tier 2 Tier 3


$90,000 or less $90,001 – $105,000 $105,001 – $140,000 $140,001 or more
Family $180,000 or less $180,001 – $210,000 $210,001 – $280,000

$280,001 or more

Note: The family income threshold is increased by $1,500 for each Medicare levy surcharge dependent child after the first child.



Base Tier Tier 1 Tier 2 Tier 3

< age 65





Age 65-69





Age 70+ 33.887% 25.415% 16.943%


You can choose to claim your rebate as a premium reduction which lowers the policy price charged by your insurer, or as a refundable tax offset when you lodge your tax return.

Allowable Age-based Discounts

There is also a new incentive for Australians aged 18-29 years of age, who can be offered discounts of up to 10 per cent off their private hospital insurance premiums.

From 1 April 2019, insurers will be able to offer premium discounts on hospital cover of two per cent for each year that a person is aged under 30 when they first purchase hospital insurance, to a maximum of 10 per cent for Australian’s aged between 18 to 25. The age-based discounts on hospital insurance premiums will be based on a person’s age when they become insured under a policy that offers discounts. The discount rates are shown below:

Person’s age when they first purchase a hospital product offering discounts

Discount that insurer may offer













As a transitional arrangement for existing policy holders, the insurer can offer the discount based on individual’s age when their insurer first introduces age-based discounts for their product. For example, a policyholder who is 28 on 1 April 2019 would receive a 4 per cent discount, even if they first purchased hospital insurance when they were 26 years old.

Once a policy holder has an age-based discount, they will retain that discount rate until they turn 41 if they remain on the same policy. These discounts will then be gradually phased out after a policy holder turns 41.

The provision of discounted products by insurers will be voluntary, however if an insurer chooses to offer discounts on a particular product they must offer the discount on the same basis to all eligible holders of that product, including new and existing policy holders.

Lifetime Health Cover Loading

Lifetime Health Cover (LHC) loading is designed to provide an incentive for people to take out private health insurance before 30 years of age. The way that it works is if you purchase hospital cover after the 1 July following your 31st birthday, you will have to pay the Lifetime Health Cover (LHC) loading on top of your premiums. The loading increases for every year you are aged over 30.

Medicare Levy Surcharge

A disincentive also exists for high income earners, regardless of their age. The Medicare Levy surcharge (MLS) is levied on Australian taxpayers who do not have an appropriate level of private hospital insurance and who earn above a certain income.

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